During times of change, we all know how vital it is to communicate effectively and for leaders to step up and inspire. One lesson Covid has taught us is that not all leaders are naturally equipped with the right people skills to maintain motivation, engagement and performance in times of remote working.
Recently, my bank put on a free webinar called ‘Coronavirus – your questions answered.’ Excellent and proactive thinking – an opportunity to show they are listening and responding to the concerns of their many SME business banking customers.