Not connecting effectively with employees during this unprecedented time carries one of the greatest risks to their mental health, well-being and motivation. It’s important that employers take action to find out how people are managing and the support they need.
The impact of the coronavirus crisis is greater than anyone could have imagined and anything we have experienced before. The vast majority of employees are either working from home or furloughed. Stress, insecurity and fear are made worse by feelings of isolation and the challenges of juggling work and family.
Asking people to tell you their opinions and concerns through an on-line survey is a fast and effective way to connect with employees. Through a targeted survey, you can show empathy and understanding so that people know they are not alone.
Practically, the results of a well-planned survey will make sure that future communication hits the mark. It will provide insight to help businesses put the right initiatives in place. And it will help managers focus their attention to where it’s most needed.
Confidentiality is key
During this time of job insecurity, it’s important to reassure employees that they can give honest and open feedback without fear of retribution. Conducting a confidential survey through an experienced third party provides that reassurance.
In the longer term, when we are out of this crisis, it will be those employers who connected with employees that will benefit from greater satisfaction, engagement and performance. When our lives adapt to whatever is the ‘new norm’, people will remember that you gave them a voice and acted on their concerns.
How we can help
Passion Inc has 22+ years of experience in employee engagement, workplace culture and behaviour change. During this time we’ve helped some of the world’s most exciting and fast-moving brands engage their people through times of challenge and change.
Take care, stay safe.
Kirsty Dean – MD, Passion Inc