During times of change, we all know how vital it is to communicate effectively and for leaders to step up and inspire. One lesson Covid has taught us is that not all leaders are naturally equipped with the right people skills to maintain motivation, engagement and performance in times of remote working.
As Boris delivered his first PMQ’s via Zoom, there was a lot of conversation about how, 8 months after the first lockdown, we’re all Zoomed out. I’m here to offer hope – it doesn’t have to be this way!
Coronavirus is the biggest challenge we’ve faced in a generation. Over the past six months, some organisations and leaders have stepped up to meet that challenge head-on; protecting their people, their customers and their livelihoods.
Employee engagement is at an all-time high, according to the latest Gallup research. Whilst this may be due in part to people feeling fortunate to have a job, Gallup concludes that it is “how organisations responded to the crisis that matters more.”
Recently, my bank put on a free webinar called ‘Coronavirus – your questions answered.’ Excellent and proactive thinking – an opportunity to show they are listening and responding to the concerns of their many SME business banking customers.
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